Privacy Policy

Last updated: January 2024

Introduction

fjord-lumen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fjord-lumen.site or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Complete a contact form or service request
• Subscribe to our communications
• Request a quote or consultation
• Engage our services

This information may include your name, email address, property address, and details about your garden care requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Provide and improve our garden care services
• Communicate about appointments and service updates
• Analyse website usage to improve user experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transaction such as a merger or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to object to processing
• The right to data portability

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

fjord-lumen
142 Greenway Boulevard
Richmond, VIC 3121
Australia
Email: [email protected]